Sophia Laurent

Head of Chat Operations, Bambi Agency

Sophia Laurent oversees the 24/7 chat operation at Bambi Agency, managing a team of more than 40 trained operators across every major time zone. She designed Bambi's proprietary voice-matching training program — the reason subscribers can't tell the difference between the creator and the chat team. Her focus areas are DM conversion rate optimization, PPV sales scripting, and tip-menu strategy.